Frequently Asked Questions (FAQs)
Privacy Policy FAQs
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What personal information does JB Saeed Studio collect?
We collect information you provide (e.g., name, address, phone number, email, order details) and information about your interactions with our website through cookies and other tracking technologies. -
How is my personal information used?
Your information is used to process orders, provide services, improve your experience, and for marketing and security purposes. -
Does JB Saeed Studio share my personal information?
Yes, with trusted third parties such as payment processors, shipping services, and marketing partners, in accordance with our Privacy Policy. -
Can I control how my information is used?
Yes, you have rights to access, correct, delete, or restrict the use of your personal data. You can also opt-out of marketing communications. -
What measures are in place to secure my information?
While we employ industry-standard security measures, no system is 100% secure. We advise you to keep your account credentials safe. -
How long is my information retained?
Information is retained as long as necessary to fulfill its purpose, comply with legal obligations, or resolve disputes. -
What should I do if I have privacy-related concerns?
Contact us at shop@jbsaeedstudio.com or visit us at Phase 6, Bukhari Commercial, DHA, Karachi, 75500, PK.
Order Return & Exchange FAQs
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What is your exchange policy?
You can request an exchange within 7 days for the following reasons:- Incorrect article quantity
- Color/design differs from the displayed product
- Size/dimensions are incorrect
Products must be returned in new condition with original packaging and accessories.
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How do I exchange a product?
Ship the product back to us or bring it to our outlet with the original invoice. Replacement will be dispatched after we receive the original item. Return shipping charges are borne by the customer. -
Do you accept returns for sale items?
Items purchased on sale or promotion are not eligible for return or exchange. -
What is your refund policy?
- COD orders: Refunds via bank transfer (deducting any delivery charges).
- Credit card orders: Refunds processed after deducting a 3.5% bank fee (up to 7 working days).
- Cash refunds are applicable only for COD purchases in Karachi.
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What happens if an order is canceled?
Canceled orders will be refunded, minus any applicable charges.
Shipping & Delivery FAQs
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What are your delivery charges?
- Karachi: Free delivery on orders above Rs. 49,999; Rs. 350 otherwise.
- Nationwide: Free delivery on orders above Rs. 49,999; Rs. 399 otherwise.
Note: Extra delivery charges may apply for heavy or high-volume items.
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What is the delivery time?
- Karachi: 2-6 working days
- Nationwide: 5-8 working days
Delivery times are estimates and not guaranteed.
For further queries, please reach out to us via email at shop@jbsaeedstudio.com or visit our outlet.
